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PRIVACY POLICY

Annapurna Suite
Version: 3.2   |   Last revision: January 03, 2025

Data Confidentiality and Security Standards
  1. Confidential Information. “Confidential Information” means all information regarding Customer’s and APMT’s business (the “parties”), including, without limitation, technical, marketing, financial, employee, planning and other confidential or proprietary information, disclosed by a Customer or APMT, that is clearly identified as confidential or proprietary at the time of disclosure or that the receiving party knew or should have known, under the circumstances, was considered confidential or proprietary. Annapurna’s Confidential Information includes information derived from or concerning the Service, the System or the Documentation. Customer’s Confidential Information includes the Customer Data.
  2. Customer Data (Definition). “Customer Data” means any data, information or information contained in any database, template or other similar document (a) submitted by Customer or a User through the Service, (b) provided by Customer or a User to Annapurna as part of the Service, or (c) supplied to Annapurna by or on behalf of Customer.
  3. Personal Information. “Personal Information” means information about or relating to an identified or identifiable individual that is subject to any Privacy Laws.
  4. Privacy Laws. “Privacy Laws” means all applicable federal and provincial legislation and regulations governing the collection, use and disclosure of Personal Information in the jurisdictions where Customer has subscribed to use the Service, which may include the Personal Information and Protection of Electronic Documents Act (Canada) and equivalent provincial, state, federal and international legislation.

Customer Data (Responsibility). Customer is solely responsible for the Customer Data and will not provide or transmit any Customer Data or any other information, data or material that: (a) infringes or violates any intellectual property rights, publicity/privacy rights, law or regulation; or (b) contains any viruses or programming routines intended to damage, surreptitiously intercept or expropriate any system, data or personal information. APMT may take remedial action if Customer Data violates this; however, APMT is under no obligation to review Customer Data for accuracy or potential liability.

Confidential Information
  1. Obligations. Each party agrees (a) to hold the other party’s Confidential Information in strict confidence, (b) to limit access to the other party’s Confidential Information to those of its employees or agents having a need to know and who are bound by confidentiality obligations at least as restrictive as those contained herein, and (c) not to use such Confidential Information for any purpose except as expressly permitted hereunder. Notwithstanding the foregoing, the receiving party will not be in violation of this with regard to a disclosure that was in response to a valid order or requirement by a court or other governmental body, provided that the receiving party gives the other party prior written notice of such disclosure in order to permit the other party to seek confidential treatment of such information.
  2. Exceptions. The restrictions on use and disclosure of Confidential Information set forth above will not apply to any Confidential Information, or portion thereof, which (a) is or becomes a part of the public domain through no act or omission of the receiving party, (b) was in the receiving party’s lawful possession prior to the disclosure, as shown by the receiving party’s competent written records, (c) is independently developed by the receiving party without reference to the disclosing party’s Confidential Information, as shown by the receiving party’s competent written records, or (d) is lawfully disclosed to the receiving party by a third party without restriction on disclosure.
Data Security
  1. Storage. APMT will securely store customer data on its servers. APMT will make all reasonable efforts to keep customer data confidential and safely stored, accessible only to registered Customers’ users.
  2. Storage and Access After Subscription Termination. APMT will provide access for the user to download its data for 3 months after the subscription has finished. After 3 months from the subscription’s termination, users will not be able to access the system or the data. APMT will securely store the information for 6 months after the subscription termination; after that date, it will permanently delete all customer information. The customer can request APMT to release the data before that date. The Customer can request APMT to delete all information stored in its servers at any point. At the customer’s request, APMT will submit a certificate stating it has deleted all customer data from its servers.
  3. Customer Data Access. APMT will not be able to access customer data uploaded by the Customers to its servers unless explicitly allowed by the Customer for the provision of the Services.
  4. Disaster Recovery. Information is automatically backed up on a daily basis. Should the service be interrupted by infrastructure or software failure, a recovery copy of all the customer information will be made available within 48 hours. Information deletion by the user, given all the safeguards the system provides, is not considered a disaster APMT can be responsible for and is outside the scope of the recovery SLA. Notwithstanding, APMT will help the customer recover lost data to a reasonable effort.
  5. Access and Security Guidelines. Subject to any limitations associated with Customer’s subscription account, APMT may set up user accounts by supplying a unique user identification name and password (“UserID”) for each User. A User may only access and use the Service with their specific UserID. Customer is responsible to ensure UserIDs are not shared, and that Users retain the confidentiality of their UserIDs. Customer is responsible for any and all activity occurring under the UserIDs associated with Users. Customer will promptly notify Annapurna of any actual or suspected unauthorized use of the Service. Annapurna may require that a UserID be replaced at any time.
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