Cloud Engine for High-Resolution Orebody Modeling
Terms of Service
Annapurna Suite — Version 3.4 | Last revision: March 06, 2026

IMPORTANT: Carefully read these Terms of Service (this “Agreement”) before using the Service (as defined below). This Agreement creates a binding legal agreement between you (“Customer”) and Advanced Predictive Modeling Technology Ltd. ("Annapurna Suite").

BY USING THE SERVICE OR CLICKING ON THE “I ACCEPT” BUTTON, YOU IRREVOCABLY ACCEPT THE TERMS AND CONDITIONS OF THIS AGREEMENT. If you do not accept this Agreement, you must not use the Service.

You also agree to ensure that only registered users use the Service using their unique user login credentials. Login credentials are not allowed to be shared between users.

IF YOU ARE ENTERING THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THIS AGREEMENT, IN WHICH CASE THE TERM “CUSTOMER” WILL REFER TO SUCH ENTITY. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THIS AGREEMENT, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICE.

By accepting this Agreement, you agree to be bound by the terms and conditions of this Agreement, as it may be amended from time to time. Annapurna Suite may update this Agreement or the Privacy Policy at any time without notification, and you should review this Agreement periodically by accessing the Service. Your continued use of the Service will be deemed irrevocable acceptance of any such revisions.

In order to enter into this Agreement, you must have reached the legal age of majority in your jurisdiction of residence and be fully able and competent to enter into the terms, conditions, obligations, affirmations, representations and warranties set forth in this Agreement. It is your responsibility to ensure that you are legally eligible to enter into this Agreement.

Definitions

As used in this Agreement:

  1. Confidential Information means all information regarding a party’s business, including technical, marketing, financial, employee, planning and other confidential or proprietary information disclosed under this Agreement that is clearly identified as confidential or that the receiving party should reasonably understand to be confidential.
  2. Customer Data means any data or information submitted by Customer or a User through the Service, provided to Annapurna Suite as part of the Service, or supplied to Annapurna Suite on behalf of Customer.
  3. Documentation means user manuals, handbooks, online materials, specifications or forms made available by Annapurna Suite describing the features or operation of the Service.
  4. Fees is defined in Section 4.
  5. Force Majeure Event is defined in Section 11.3.
  6. Order Form means the order documents representing Customer’s subscription to the Service and any subsequent modifications agreed to in writing.
  7. Personal Information means information about an identifiable individual subject to Privacy Laws.
  8. Privacy Laws means all applicable legislation governing the collection, use and disclosure of Personal Information.
  9. Professional Services means services provided by Annapurna Suite described in an Order Form.
  10. Reseller means Annapurna Suite authorized reseller used by Customer to subscribe to the Service.
  11. Service means the online software-as-a-service offerings delivered by Annapurna Suite as specified in the Order Form.
  12. System means the technology including hardware, software and systems used by Annapurna Suite to deliver the Service.
  13. UserID is defined in Section 3.1.
  14. Users means Customer employees or contractors authorized to use the Service.

The Service

  1. Subscription to the Service. Conditional on Customer complying with this Agreement and paying applicable Fees, Annapurna Suite grants Customer a non-transferable, non-exclusive subscription to access and use the Service. Customer may order the Service through an Order Form.
  2. Professional Services. Customer may order Professional Services under this Agreement by mutual written agreement.
  3. Support. Subject to payment of Fees, Annapurna Suite will use commercially reasonable efforts to correct reproducible failures of the Service.

Support Details

The Annapurna Suite team will provide consulting and technical support according to the following terms:

  • Support Channel: support@annapurnasuite.com
  • Support Hours: 8:00 AM – 5:00 PM Toronto time
  • Response SLA: 24 hours
  • Scope:
    • Access problems
    • Bug reporting and fixes
    • Subscription and user management
    • Usage questions and documentation guidance
  • Service interruption notifications will be communicated within 24 hours of detection.

If Customer requires Annapurna Suite personnel to visit a Customer site beyond standard support, travel and accommodation expenses will be billed in addition to the subscription price.

Hosting, Uptime and Recovery

  • Cloud Infrastructure: Annapurna Suite operates on Microsoft Azure infrastructure.
  • Uptime Commitment: 99.9%
  • Customer Internet Responsibility: Customers must maintain their own internet connectivity.
  • Minor outages recovery target: ≤ 30 minutes.
  • Daily automated backups.
  • Disaster recovery data restoration available within 48 hours.

Customer Use of the Service

  1. Access and Security. Each user must use their own UserID. Sharing credentials is strictly prohibited. Customer is responsible for all activities performed under its accounts.
  2. Customer Responsibilities. Customer agrees not to:
    • Use the Service outside permitted scope
    • Violate third-party rights
    • Reverse engineer the Service
    • Operate a service bureau
    • Use automated systems to access the Service
    • Interfere with the Service infrastructure
  3. Customer Data. Customer retains full responsibility for Customer Data and must ensure it does not contain harmful code or infringe third-party rights.

Fees, Payment and Suspension

Customer will pay the fees described in the Order Form. Unless otherwise agreed, fees are billed in advance and payable within 30 days. Overdue balances may accrue interest at 20% per annum or the highest permitted legal rate. Annapurna Suite may suspend service if fees remain overdue beyond 30 days.

Confidential Information

  1. Confidentiality Obligation. Each party agrees to protect confidential information disclosed under this Agreement.
  2. Exceptions. Confidentiality obligations do not apply to information that becomes public, was already known, is independently developed, or lawfully obtained from third parties.

Ownership

  1. Annapurna Suite Technology. All intellectual property rights in the Service and System remain with Annapurna Suite.
  2. Customer Data. Customer retains ownership of Customer Data and grants Annapurna Suite a license to process such data solely to provide the Service.

Term and Termination

  1. Term. Subscriptions begin on the Effective Date and continue for the purchased term.
  2. Termination for Breach. Either party may terminate this Agreement if the other materially breaches and fails to cure the breach within 30 days.
  3. Effect of Termination. Upon termination, access to the Service ends and Customer Data will be made available for download within 365 days.

Warranty and Disclaimer

Annapurna Suite warrants that the Service will operate substantially as described in the Documentation. Except as expressly provided, the Service is provided “AS IS”.

ANNAPURNA SUITE DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability

  1. Annapurna Suite’s total liability shall not exceed the total fees paid during the 12 months preceding the claim.
  2. Annapurna Suite shall not be liable for indirect or consequential damages, including lost profits, business interruption, or data loss.
  3. Customer waives the right to jury trial.
  4. Customer waives participation in class actions.
  5. Claims must be brought within 12 months.

General Provisions

  1. Publicity. Annapurna Suite may identify Customer as a user of the Service.
  2. Assignment. Customer may not assign this Agreement without written consent.
  3. Force Majeure. Neither party is liable for events beyond reasonable control.
  4. Arbitration. Disputes will be resolved by arbitration administered by VanIAC in Toronto.
  5. Governing Law. This Agreement is governed by the laws of Ontario, Canada.
  6. Notices. Notices may be delivered by email to support@annapurnasuite.com.
  7. Entire Agreement. This Agreement and Order Form constitute the full agreement.
  8. Severability. Invalid provisions do not affect the remainder of the Agreement.
  9. Relationship. The parties remain independent contractors.

END OF TERMS

© Advanced Predictive Modeling Technology Ltd.
Terms of Service | Privacy Policy